We are currently experiencing technical issues with our software system that are impacting outage reporting and SmartHub energy usage information.

Outage Reporting: Our automated outage detection system is currently impacted. If you experience a power outage, please report it to us directly, as your outage may not be automatically reported.

Report your outage by calling 1-866-632-3532 or using the Report an Outage button in SmartHub.

SmartHub Energy Usage: Real-time energy usage readings in SmartHub are temporarily not updating. Once the issue is resolved, usage information is expected to repopulate in your account.

Our team is working to resolve the issue as quickly as possible. We appreciate your patience and will provide updates as more information becomes available.