9 p.m. Update

Crews are encountering ice on roads and it is slowing their ability to reach member’s locations. We continue to expect conditions to get worse overnight. Predictions for capacity in the ERCOT market continue to look very dire for the overnight hours, worse than we saw in the early morning hours of Monday. Between 6-7 p.m., they have already ordered additional forced outages, on top of the outages crews are responding to at this time. We know you are frustrated with getting power and losing it, and we know many members have been without power since 1 a.m. on Monday. If ERCOT Is already asking for additional forced outages, we expect further forced outages overnight.

Please continue to report your outages on SmartHub  (through the app or the website) or call 1-866-632-3532.

Phonelines are overloaded and sometimes calls are being dropped as a result. We apologize for how frustrating this is and encourage members to use SmartHub on our website or the app if possible.

Staff continues to work to manage outage reports and will not be able to monitor the website chat or Facebook. We ask for your patience and as much as possible, we ask for your understanding. We share your frustrations. The ERCOT outages and weather have created conditions and circumstances that are beyond our control.

At this time, a third of our membership is without power and it is possible those numbers will grow as temperatures continue to drop and ERCOT calls for more forced outages.

Engineering crews are monitoring our system outages and ERCOT load shed requirements. Our crews will continue to respond to outage locations.

The next official update will be posted on our website at 9 a.m. Tuesday, 2/16.

Our staff will not stop responding to outages until every member has power restored and ERCOT has full capacity to support the load. At this time, we predict this situation continuing through at least Wednesday.