6 p.m. Update

We expect conditions to get worse overnight. We know this is not what you want to hear, but it is the reality of weather conditions. We are seeing snow melt in many areas, which will likely create  dangerous road conditions for crews as they continue to respond to outages. Predictions for capacity in the ERCOT market continue to look very dire for the overnight hours, which could lead to the need for additional outages.

During evening hours, please report your outages on SmartHub  (through the app or the website) or call 1-866-632-3532. Staff continues to work to manage outage reports and will not be able to monitor the website chat or Facebook. We are aware that some members are having issues and delays getting through. Please be patient; at most points during this event, nearly a third of our membership has been without power. Phonelines are overloaded and sometimes calls are being dropped as a result. We apologize for how frustrating this is and encourage members to use SmartHub on our website or the app if possible.

Engineering crews will be here 24/7 to try to manage forced outages from ERCOT, and our crews will continue to respond to outage locations.

Official updates will be posted to https://www.medinaec.org/ at 9pm this evening and 5am Tuesday, 2/16. If there are substantial developments during the night, we will make every attempt to post that information.

Know that our staff will not stop responding to these outages until every member has power restored and ERCOT has full capacity to support the load. At this time, we predict this situation continuing through at least Wednesday.