Conditions are improving. More people are coming back online. Details below.

Crews are making progress and have been able to restore power to the bulk of members that have been without power for more than 24 hours. They continue working to get those members back on. A third of our system continues to be without power at this time, either from ERCOT forced outages or weather.

There is a small bit of good news from ERCOT*. At this time, they are requiring utilities to drop less load than they were this morning. We are expecting forced outages to be up to 6 hours long; then members will have power for 1-2 hours before going back off again. If ERCOT continues to require us to drop less load, we hope to see those outage times decrease and the amount of time we can leave members on increase. Members may not see this is a big change but it is movement in a positive direction. We will continue to monitor the ERCOT grid conditions and include updates since the situation could change at any moment. We still expect these forced outages to last at least through Wednesday afternoon, based on the information we currently have.

*Note: As of 1:15pm, it appears that ERCOT is not going to give us the additional load we were hopeful for. Forced outages could stretch up to 8 or 9 hours for some of our members.*

Outages can be reported by calling 1-866-632-3532 or using the SmartHub app or at MedinaEC.org.

For outages please :

1) To get official information, continue to check our website. To see the latest outage numbers and track progress, visit our outage map.

2) Report your outages on SmartHub (on our website or through the app) if you can. This is your best option.

3) To speak to a customer service agent, call 1-866-632-3532 or use the chat function on our website, which is available until 5 p.m. Expect delays if you use the phone system; it is overwhelmed with calls since we have more than 10,000 members off at any given time.

We need your help. If you are without power and you are able to see this message, please turn off any appliances and heating systems that were on when your outage began. When we flip the switch to bring you back online, we need the load to be as low as possible. If heaters are in the on position when the power comes back up, we run the risk of overload which can lead to additional outage times.