Attention Members: As of 5 p.m. today, Monday, 3/16, our lobbies will be closing to the public. All office drive through and drop boxes remain open at this time.
We encourage members to take advantage of the many online / phone options to pay. You can see all of those at https://www.medinaec.org/billpay.
This decision is not being made out of panic. It is out of an abundance of caution based on guidelines being put out by the CDC, and in accordance with Medina EC's Emergency Operations Plan, which addresses business continuity during a pandemic. We care for all our members and want to keep every one of them, and our employees, safe. We encourage you all to continue to follow the recommendations on hand washing and social distancing.
We will continue to keep members in the know on any decisions that will impact them!
In addition to these changes, staff will be limiting member interaction out in the field. We ask that you are understanding of any social distancing steps crews take if you approach them during their work; they are not being rude, but we have asked them to ensure that they stay healthy so we can continue to deliver the reliable service members expect.
If you have questions or concerns about your ability to pay your bill during this time, you are asked to contact our offices at 1-866-MEC-ELEC.