The outage map provides details on any outages. 

 

Reporting an Outage

Please report your outage. There are two ways to report outages:

1) Use SmartHub from your web browser or the app for your smartphone.

2) Call 1-866-632-3532. Please keep in mind that in large storms phone lines could go down. If that occurs, you may have to report outages through SmartHub. If you report your outage over the phone, we suggest choosing the option for a call back when power is restored.

 

Outages cannot be reported on social media sites. The phone and SmartHub system are both linked to our mapping system, which allows crews to systematically work through outage restoration.

Know your account information. It is a good idea to call in and confirm your account, meter and phone numbers before an outage occurs. This helps when you use the automated system to report outages.

 

Outage Alerts

Enroll in outage alerts from Medina EC. We'll text or email you when we know your out of power and when power is restored. Log in to SmartHub to verify your account today! Learn more at on our Outage Alerts page. 

 

OUTAGE RESTORATION PROCESS

When there's an outage, we know you want to know why and when your lights will be back on. Our crews follow a series of steps to get power restored as quickly as safely possibly. First they restore power to the largest number of members then work on smaller groups of outages.

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SAFETY TIPS

Safety is top priority at Medina Electric, especially during dangerous times. When storms hit our area, we rush to your aid as soon as weather conditions allow our lineworkers to travel and make repairs safely. It's important to be aware of safety tips for outages, downed lines and more.

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OUTAGE ALERTS

You can now get text message or email notifications when you lose power and when our system shows your power is restored through SmartHub. You need to register your account and set your notification preferences through SmartHub.

Sign Up For Alerts