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Outages

Report Your Outage Online

The outage map provides details on any outages. For large outages, we will post updates on our Facebook page.

 

Reporting an Outage

Please report your outage. There are two ways to report outages:

1) Use SmartHub from your web browser or the app for your smartphone.

2) Call 1-866-MEC-ELEC (632-3532). Please keep in mind that in large storms phone lines could go down. If that occurs, you may have to report outages through SmartHub. If you report your outage over the phone, we suggest choosing the option for a call back when power is restored.

 

Outages cannot be reported on social media sites. The phone and SmartHub system are both linked to our mapping system, which allows crews to systematically work through outage restoration.

Know your account information. It is a good idea to call in and confirm your account, meter and phone numbers before an outage occurs. This helps when you use the automated system to report outages.

 

OUTAGE RESTORATION PROCESS

When there's an outage, we know you want to know why and when your lights will be back on. Our crews follow a series of steps to get power restored as quickly as safely possibly. First they restore power to the largest number of members then work on smaller groups of outages.

Learn More

SAFETY TIPS

Safety is top priority at Medina Electric, especially during dangerous times. When storms hit our area, we rush to your aid as soon as weather conditions allow our lineworkers to travel and make repairs safely. It's important to be aware of safety tips for outages, downed lines and more.

LEARN MORE

OUTAGE ALERTS

You can now get text message or email notifications when you lose power and when our system shows your power is restored through SmartHub. You need to register your account and set your notification preferences through SmartHub.

Sign Up For Alerts
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This institution is an equal opportunity provider and employer.

Informacion sobre todos los programas y servicios que ofrece Medina Electric Cooperative estan disponibles en Español al llamarnos al 1-866-MEC-ELEC o visitando una de nuestaras oficinas.

 

Medina Electric Cooperative, Inc.
PO Box 370
Hondo, TX 78861
1-866-632-3532

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©2023 Medina Electric Cooperative, Inc. All Rights Reserved.

  • About Us
    • Capital Credits
    • Career Opportunities
    • Contact Us
    • Executive Team
    • Leadership
    • Our Story
  • Pay Your Bill
  • Services
    • New Service
    • Rates & Fees
    • Load Management
    • PrePaid Electricity
    • Distributed Generation
      • Renewables
      • Solar by Medina EC
      • Generators
    • Joint Use
  • Community
    • Community Empowerment Program
    • Donations and Sponsorships
    • Operation Round Up
    • Presentations & Programs
    • Rural Friends/ACRE
    • Scholarships
    • VFD Truck Giveaway
    • Youth Tour
  • Common Resources
    • Avian Protection Plan
    • Co-op Connections
    • Energy Savings
    • Rebates
    • Texas Co-op Power
    • Vegetation Management
    • Work Locations and Updates
    • Life Support Registry
    • Products