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April: Work Locations & Updates

Potential Breach of Financial Information

Our financial institution, Frost Bank, has informed us there was an unauthorized access to their lockbox banking system last week and that there is a potential that Medina EC’s lockbox could have been accessed.

 >> At this time, they do not know if any of our members' information was compromised. This could affect members who mail in check payments. It would not affect members who pay online, over the phone or in the office, or who have recurring payments.


**Restored** Payment System Down

9:00 a.m.
Our payment system is currently down and we cannot take payments at this time.

March: Work Locations & Updates

RESTORED Credit Card Payment System Down


2/20/18 | 11:34 a.m.

We currently cannot take credit card payments. If you need to make a payment, please do so by check/cash at one of our offices until the system is restored.

SmartHub Maintenance 2/15/18

SmartHub and all payment systems will have maintenance from 7 - 8:30 p.m. on 2/15/2018.

This will also affect our online outage reporting. If you have an outage, please call 1-866-632-3532.

February: Work Locations & Updates

Here is where you can expect to see Medina EC contractors and crews frequently during February:

Nominating Meetings Set for February

Nominating meetings for all three Medina EC Voting Districts have been set for February. Get all the details at

Cold Snap Likely to Lead To High Bills

The cold weather blast experienced across South Texas in late December and early January will likely impact members even after the sun comes out. This is because the colder temperatures outside mean higher electric use inside the house, and members are likely to see the higher use result in a higher bill since electricity is billed based on how many kWh you use. "Even if nothing in the home changes, when the temperature outside drops the home's heating system has to work harder to maintain the temperature," according to Michael Harkins, Energy Efficiency Specialist for the cooperative.

January: Work Locations & Updates

Here is where you can expect to see Medina EC contractors and crews frequently during January:


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