Potential Breach of Financial Information
Our financial institution, Frost Bank, has informed us there was an unauthorized access to their lockbox banking system last week and that there is a potential that Medina EC’s lockbox could have been accessed.
>> At this time, they do not know if any of our members' information was compromised. This could affect members who mail in check payments. It would not affect members who pay online, over the phone or in the office, or who have recurring payments.
Frost is cooperating with law enforcement authorities and conducting a forensic investigation along with their IT Personnel to determine which of their customers' information was accessed. Check back at MedinaEC.org for additional updates. If it is discovered that any Medina EC members could be impacted, those members will be contacted directly.
Members should monitor their accounts until we have more information. If you suspect any fraudulent activity on your account, please contact your financial institution immediately and alert them of the situation.
We will stay in touch and let you know more as we have updates.